TheTeamFactory.com has partnered up with the most important brands in shipping-logosoccer to provide you with the latest gear available. All orders placed with us will be delivered to you directly from the manufacturer.
How long will it take to receive my order?
Regular shipping time varies between 3-12 business days. Actual transit time will vary depending on your location in reference to the manufacturer’s location. Please allow 1-3 business days of processing time with each manufacturer. Keep in mind that expedited shipping is available, however, expedited shipping will not affect the designated processing time with the manufacturer.
Can I pay for rushed shipment?
Yes. We do offer various forms of rush shipping, including 3-day, 2-day and overnight for orders. Keep in mind that paying for rush shipping does not affect the manufacturer’s processing time. The rush shipping only affects the transit time.
Will tracking information be provided to me when my order ships?
Upon request, tracking information will be provided to you by contacting firstname.lastname@example.org or your customer service representative at 1-877-341-3242.
Do you ship to countries outside of the US?
Yes! In order to accommodate our international shoppers, we have partnered up with Bongo International, a trusted intermediary company, to fulfill these orders.
Shipping uniforms for international customers click here to set up a Bongo account.
Will I be liable for customs fees?
All international customers will be required by their country to pay a customs fee for the delivery of the package. TheTeamFactory.com is not responsible for any custom fees applied to your package.
*In-store pick up is available at no charge for those who would prefer this option. Your customer service representative will contact you when your order has arrived and is ready to be picked up.
For orders with customization (numbers, logos, player names) please allow 2-3 weeks before you receive your order. This includes any promotions (ex: free numbering) that are available at the time of your purchase. All orders with customization will be shipped from our location in San Antonio, Texas, via the United Parcel Service of America (UPS). Once your order is shipped you will receive an email containing the tracking information for your package(s). Please allow up to 24 hours for shipping information to be updated on the UPS website.
*Please keep in mind that customization options are not available for international orders.