Designated Account Specialist

Designated-Account-Specialist

Once you become one of our valued customers, one of our trained agents will be assigned to handle your account.  We want you to have the peace of mind that you will never be passed around from agent to agent.  Every time you contact us, you will always hear a familiar voice. At TheTeamFactory.com customer service is the most important thing.  We strive to deliver a more personable customer service experience through our Designated Account Specialist system.

Your initial call will determine who your designated agent is. Upon answering, your designated agent will happily answer any questions or concerns regarding products and customization. The agent will lead you through the process of placing your order and customizing it to your needs. From placing the order to shipping, your designated agent will be available throughout your entire shopping experience.

Over the years, we have found that maintaining our personal relationships with customers has taken customer service to another level. Our agents will work with you from season to season, ensuring that your soccer uniform needs are taken care of. Your team uniform style, colors and logos will all be readily available for future orders.

Our goal is to provide the best customer service experience. We take pride in delivering a personable experience to each of our clients.

 

See what our happy clients are saying...

Good afternoon!

I just wanted to let you know that Evan did a wonderful job in assisting me with my uniform order today. I called in yesterday to check availability and he emailed me a quote within a few minutes. After a few emails back and forth this morning I was able to place my order quickly and easily. I really appreciate your company having knowledgeable and efficient employees; it definitely makes the process much more enjoyable.

I hope that you have a wonderful Thanksgiving and will at least give Evan a pat on the back for a job well done.

Sincerely,

G. Pallas

 

 

Dear Sales Manager,

I just wanted to let you know how awesome of a job Alan is doing. I contacted him a few weeks ago about ordering some uniforms for my high school girls soccer team. He was very informative and immediately sent me quotes. Any time I had a question or wanted to change something, he was very helpful. Out of all the companies that I spoke with, Alan provided the best customer service hands down. I am glad I am able to do business with ya’ll and order my uniforms through theteamfactory.com.

V. Green

Memorial High School Girls Soccer Coach

 

 

 

Good morning,

I wanted to let you know I was very pleased with Andrew’s performance throughout the process of getting our Nike pants ordered for the soccer team. He was helpful and kind. He did what he said he would do with sending an invoice through email and calling me this morning. He was able to answer all the questions I had.

Please let him know I appreciated his work ethic.

Sincerely,

S. Haupt

 

 

 

 

Hello,

I want to take a minute to acknowledge one of your employees – Brett Collier. I had emailed some questions regarding some soccer shorts and his response was informative and helpful—w/some alternative ideas (the shorts I have been looking for have been discontinued but I didn’t know this). His reply was also very prompt. It seems it is hard to find great customer service, but I certainly received that here.

Thank you,

H. Severson

 

 

 

Jeff,

I wanted to let you know how great it has been to work with Luis. He has made things very easy to do and I have recommended the 3v3 Charlotte Academy to at least look into using you guys in the future. My 5 year old has been playing with them for a couple of years and I think the service your company has provided has been exemplary.

Thank you for having the staff you have and making buying uniforms such a great experience!

Best regards

B. Edwards

 

 

 

 

Jeff,

Thank you, sir. I appreciate the follow-up and the response time. Like I said, the uniforms lloked amazing once again and I will be throwing your Company’s name out to anyone I know who is looking to order uniforms. Every dealing I have had with you and your Company has been First Class. You guys are running a great operation and you seem to clearly understand what First Class Customer Service means and how it affects your Company’s business. Keep up the good work!

Rusty Bias

L-3 Fuzing & Ordnance Systems