Once you become one of our valued customers, one of our trained agents will be assigned to handle your account. We want you to have the peace of mind that you will never be passed around from agent to agent. Every time you contact us, you will always hear a familiar voice. At TheTeamFactory.com customer service is the most important thing. We strive to deliver a more personable customer service experience through our Designated Account Specialist system.
Your initial call will determine who your designated agent is. Upon answering, your designated agent will happily answer any questions or concerns regarding products and customization. The agent will lead you through the process of placing your order and customizing it to your needs. From placing the order to shipping, your designated agent will be available throughout your entire shopping experience.
Over the years, we have found that maintaining our personal relationships with customers has taken customer service to another level. Our agents will work with you from season to season, ensuring that your soccer uniform needs are taken care of. Your team uniform style, colors and logos will all be readily available for future orders.
Our goal is to provide the best customer service experience. We take pride in delivering a personable experience to each of our clients.